Case Study AI Operations government
State Department of Labor Automates Benefits Eligibility with FedRAMP-Aligned AI
State Department of Labor (Midwestern State)
TrustEdge Team
The Challenge
Processing 1.2M unemployment claims annually with 23-day average processing time and 14% error rate. Needed FedRAMP-aligned, Section 508 compliant solution.
Our Solution
TrustEdge deployed AI-assisted eligibility determination within government cloud with three-tier triage, explainability features, and legacy mainframe integration.
Results
Processing time reduced 65% (23 to 8 days). Error rate dropped to 3.8%. Appeals reduced 71%. First-year ROI of 240%. Handled 340% volume surge.
Key Results
14% to 3.8%
Error Rate
240%
First-Year ROI
71%
Appeals Reduction
340%
Volume Surge Handled
65%
Processing Time Reduction
About This Resource
June 7, 2025
TrustEdge Team
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