Case Studies
Real results from AI implementations — regulated industries to commercial, nonprofit, and government, from SMB to enterprise
TrustEdge AI: A Conversational Receptionist That Never Drops a Caller
How TrustEdge AI replaced its own touch-tone IVR with a conversational voice agent: a deliberate cascade, a DTMF screened-transfer gate with a voicemail guard, and an out-of-model staff directory.
Screened (DTMF-gated)
Transfers
Never
Voicemail drops
None
Contact data in model
TrustEdge AI: An Autonomous Speech-to-Speech On-Call Dispatcher
How TrustEdge AI built and runs an autonomous speech-to-speech voice dispatcher on its own after-hours line — Nova 2 Sonic for voice, a text model for extraction, and a server-side state machine that makes every decision deterministic.
Deterministic + backstops
Call-control
Zero humans
Dispatch loop
Server-side FSM
Conversation control
Integrum Ops: A Production Multi-Agent AI Platform for Construction Project Management
How Jacobian Engineering built a production multi-agent AI assistant for TMG Project Center — a supervisory agent delegating to domain experts over LangGraph, every model routed through AWS Bedrock.
Spot-instance EKS
Compute
100% via AWS Bedrock
LLM gateway
Supervisor + expert agents
Architecture
American Legion Ambulance: Production RAG for Frontline Paramedics
How Jacobian Engineering replaced a 300-page county protocol binder with a citation-backed, Bedrock-native RAG assistant that paramedics trust in the rig.
Citation-backed
Answers
Same-shift
Protocol updates
Day-one
Security posture
type2.wiki: A Production AI Capability for Patient Advocacy
How Jacobian Engineering built a free, privacy-first generative-AI tool that turns insurance denials into evidence-backed appeal letters in minutes.
100%
Serverless
485+
Automated tests
Sub-second
Time to first token
See the services behind these results: AI Academy, AI Agents, and AI Operations. Or read our blog for strategy insights.
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